Terms and Conditions

  • Orders can be placed over the internet, by mail, by phone or by fax.
  • We accept payment by Visa, Mastercard, Paypal, Bank Deposit and Cheques. 
  • PAYPAL USERS- Please be aware that there is a paypal fee of 2.4% plus 0.30c on your order which is the actual paypal cost. This is also explained at the checkout area. Unfortunately paypal is expensive to use and we have added it to our payment methods at customers frequent requests.

  • We have Bank Accounts with the Commonwealth Bank of Australia and Bendigo Bank.
    For your convenience, here is a link to the Bendigo Bank branch locator and the Commonwealth Bank Branch locator.


    Account Name :     OzQuilts 
    BSB Number :        633-000
    Account Number : 124832593

    Please leave your invoice number 
    or surname as a reference.

    Account Name :     OzQuilts 
    BSB Number :        063-151
    Account Number : 10469885

    Please leave your invoice number 
    or surname as a reference.

Australian Postage Rates

 
Order ValuePostage
Orders up to $40  $8.95
Orders $40 to $150  $12.95
Orders over $150  Free Post
(Excludes Bulk Rolls of Batting)

 

  • In addition, we frequently offer free postage on a large range of our products. Look out for the free shipping label on products as you browse the store
  • The total of $150 is based on the regular price of the items, before shipping charges are added and includes GST.
  • The free post offer excludes Bulk Rolls of Quilt Batting. Rolls of Batting are excluded as delivery costs vary to metropolitan, country and remote areas and the fairest way is to charge the freight cost according to the delivery address. 
  • Orders are normally shipped within 2 business days of payment confirmation. If we are out of stock we will call or email you to advise of the expected delivery time frame.
  • We send parcels via Australia Post and by courier. We deliver to your home, work or PO box addresses, as well as to rural and regional areas within Australia. 

International Customers

  • Free Shipping offers apply to Australian orders only.
  • International customers do not need to pay the 10% Australian Goods and Services Tax (GST). We will adjust your invoice accordingly.
  • All invoices are charged in AU$.
  • Once you place your order we will pack and weigh your parcel and add the cost of postage to your order. 
  • Average delivery time for international orders is around 10 to 15 working days depending on the delivery address.
  • Your packages may be subject to the customs fees and import duties of the country where your order has been shipped. Any customs or duty charges are always the responsibility of the recipient. 

Returns

Q: What if I don't like my item? Do you have a returns policy?

Yes! Customer satisfaction is extremely important to us. We have a 30 Days Money Back, No-Questions-Asked policy for most items. 

If you're not 100% happy simply let us know and return the item in original condition and packaging. We'll send you a full refund (excluding postage) promptly and courteously - No Questions Asked.

Please contact us if you have questions about your purchase, if there is a problem we will work with you to correct it.

 
Q: What if the product I bought is faulty?

A: In the unlikely event that this happens, please email us ASAP so we can come up with a solution best suits you - there is ALWAYS something we can do to make you happy. 

Q: What if I receive the wrong item?

A: On the rare occasion there can be a mix up and the wrong item gets picked. If this happens with your order, please send us a quick email to let us know and we will get it sorted out for you ASAP. 

To return a wrong item won't cost you anything and we are happy to give you more details on how this can be arranged.

 

Q: Where do items need to be returned to?

Our Postal address is:

OzQuilts
PO Box 255
Mt Waverley
Victoria Australia 3149

 

You can contact us on this page 

 

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address or mailing address. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To personalise your experience
    (your information helps us to better respond to your individual needs)
  • To improve our website
    (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To improve customer service
    (your information helps us to more effectively respond to your customer service requests and support needs)
  • To process transactions
    • Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
  • To administer a contest, promotion, survey or other site feature
  • To send periodic emails
    • The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
    Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information).

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and keep track of advertisements.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. 

Your Consent

By using our site, you consent to our privacy policy.


Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

Australia Post Truck
Thank you and Happy Stitching!