Returns
Q: What if I don't like my item? Do you have a returns policy?
Yes! Customer satisfaction is extremely important to us. We have a 30 Days Money Back, No-Questions-Asked policy for most items.
If you're not 100% happy simply let us know and return the item in original condition and packaging. We'll send you a full refund (excluding postage) promptly and courteously - No Questions Asked.
Please contact us if you have questions about your purchase, if there is a problem we will work with you to correct it.
Q: What if the product I bought is faulty?
A: In the unlikely event that this happens, please email us ASAP so we can arrange return of the item for a full refund.
Q: What if I receive the wrong item?
A: On the rare occasion there can be a mix up and the wrong item gets picked. If this happens with your order, please send us a quick email to let us know and we will get it sorted out for you ASAP.
To return a wrong item won't cost you anything and we are happy to give you more details on how this can be arranged.
Q: Where do items need to be returned to?
OzQuilts
PO Box 255
Mt Waverley
Victoria Australia 3149
You can contact us on this page or call (03) 9886 5323 Monday to Friday 10am to 5pm
