Returns

Q: What if I don't like my item? Do you have a returns policy?

Yes! Customer satisfaction is extremely important to us. We have a 30 Days Money Back, No-Questions-Asked policy for most items. 

If you're not 100% happy simply let us know and return the item in original condition and packaging. We'll send you a full refund (excluding postage) promptly and courteously - No Questions Asked.

Please contact us if you have questions about your purchase, if there is a problem we will work with you to correct it.

 
Q: What if the product I bought is faulty?

A: In the unlikely event that this happens, please email us ASAP so we can come up with a solution best suits you - there is ALWAYS something we can do to make you happy. 


Q: What if I receive the wrong item?

A: On the rare occasion there can be a mix up and the wrong item gets picked. If this happens with your order, please send us a quick email to let us know and we will get it sorted out for you ASAP. 

To return a wrong item won't cost you anything and we are happy to give you more details on how this can be arranged.

 

Q: Where do items need to be returned to?

Our Postal address is:

OzQuilts
PO Box 255
Mt Waverley
Victoria Australia 3149

 

You can contact us on this page